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Terms & Conditions

PAYMENT TERMS

We extend Net 30-day payment terms exclusively to federal, state, regional, and local government agencies, municipalities, institutions, military, and schools. We accept pre-payment through Visa, Mastercard, Discover, and American Express (international credit cards accepted case by case). The purchaser must be authorized to use the credit card and will not dispute the payment if it aligns with the terms specified in this agreement. Other acceptable pre-payment methods include money orders (US only), cashier/bank checks (US only), wire transfers, and personal/company checks (allow 7-10 business days to clear from US financial institutions & 30-45 days from international financial institutions). We do not accept CODs. Credit accounts must be settled within agreed terms. Unpaid accounts will incur a 1.5% monthly service charge (equivalent to an annual rate of 18%). Additionally, a $25.00 penalty will be applied for each returned check.

For bank wire transfers, please ensure the letters “OUR” are entered in the data field labeled “71A” to prevent short payments due to bank wire transfer fees deducted by the issuing bank. Customers are responsible for reimbursing any bank wire transfer short payments.

MERCHANDISE RETURNS

For mirror returns, freight must be prepaid. Returns must be pre-arranged with our customer service, have a Return Authorization Number (RA#), and be in the original packaging and new condition. Customers are responsible for shipping arrangements and pre-payment for all returned products. Custom orders are final and non-refundable.

Non-defective merchandise returns will incur a 25% restocking fee. Refused deliveries for convenience reasons will also be charged a 25% restocking fee. Customers are responsible for inbound and return freight charges. Products must be returned to their origin address, not the address on our website. No returns (except for repair or replacement, no refunds) are accepted after 30 days from the delivery date.

CANCELED ORDERS PAID BY CREDIT CARD

To prevent losses from unreturned credit card fees due to canceled orders, a partial refund will be issued equal to the total order amount minus the incurred fee.

FREIGHT DAMAGE: IMPORTANT

Inspect shipments carefully before signing the carrier’s receipt. Note any exterior damage on the receipt. For concealed damage noticed during unpacking, do not discard damaged items or packaging. Contact the delivering carrier immediately for on-site inspection for collect shipments or contact us for prepaid shipments. Carriers allow 5-7 days to report concealed damage; otherwise, claim privileges are lost.

FREIGHT CARRIER RE-DELIVERY CHARGES

Customers are solely responsible for all freight carrier re-delivery charges. We recommend adding pre-notification services to avoid missed appointments. Customers are responsible for any pre-notification fees charged by the freight carrier. Freight carriers typically deliver Monday through Friday during business hours.

SHIPPING PROCEDURES

For UPS, FedEx Ground and USPS shipments, some may require a signature. The carrier attempts delivery thrice; unsuccessful attempts result in return to the sender at the customer’s cost for inbound and outbound shipping. Freight carrier deliveries are curbside; for residential deliveries, customers must assist in unloading packages. Optional liftgate and inside delivery services are available at additional charges for ground level delivery inside facilities.

FREIGHT QUOTES

Quotes are valid on the day provided and are based on customer-provided information. Actual rates may differ at the time of shipment. Our quotes are not binding, and we recommend using our suggested carriers. We are not responsible for issues arising from customer-chosen carriers.

INTERNATIONAL SHIPPING POLICY

Customers are responsible for all customs and duty charges imposed by their country’s port of entry. Our responsibility ends upon shipment, and customers should coordinate with their customs broker or freight forwarder for clearing shipments. International shipping quotes exclude customs and duty charges unless stated otherwise.

SHORTAGE POLICY

Report shortages within 48 hours of receiving the shipment. Claims made later won’t be considered. Valid claims will either be credited or replaced. Freight carrier-caused shortages require immediate filing of claims with the carrier.

ORDER PROCESSING & LEAD TIME

Review orders promptly; report errors within 24 hours. Orders generally ship within 30 days, excluding back orders. Custom orders might take longer. Pricing discrepancies will prompt order holds until corrected pricing is confirmed with the customer.

RUSH ORDERS

Rush orders may incur an $85.00 expedite charge per mirror due to shortened manufacturing lead times. Opting out of guaranteed freight service or protective crating waives our liability for late or damaged shipments.

CUSTOM SIZE MIRROR TERMS AND CONDITIONS

Prices, sizes, and specifications are subject to change. Custom mirrors require advance payment and a written purchase order. Minimum custom order is $250.00; special shapes incur additional charges. Custom mirrors cannot be returned.

Dimensional Tolerances:

  • Up to 8 feet long: +/- 1/8″
  • Up to 20 feet long: +/- 1/4″
  • Over 30 feet long: +/- 3/8″

PRICING & DESIGN

Quoted prices are valid for 30 days from the date of written quotations. Verbal quotations are non-binding. Product design and prices may change without notice. Quoted freight charges are subject to change due to factors beyond our control.

COUPON CODES

Certain products may not be eligible for discount coupon codes.

WARRANTY

We warrant our merchandise to be free from defects for one year from the sale date. Our obligations are limited to refund, replacement, or repair at our discretion. We are not liable for injury, loss, or damages due to product use or inability to use. Warranty claims must be made in writing within one year of sale and exclude damage from accident, negligence, alteration, abuse, misuse, or improper installation. This limited warranty supersedes all other warranties, expressed or implied.

PRIVACY

We respect your privacy and protect your personal information collected on glasslessmirror.com. We collect necessary information for order processing and customer support. This information includes name, email, address, and payment details. We use appropriate security measures and do not share your information except for transaction completion or as required by law. We may use cookies and tracking technologies to enhance user experience; disabling them may limit website functionality. By using our website, you consent to this policy. We reserve the right to modify this policy; check for updates periodically.

For privacy concerns, contact us at privacy@glasslessmirror.com. We’re here to help.